Returns / Exchanges
ALL SALES ARE FINAL. NO CANCELLATIONS. NO REFUNDS.
Custom Made / Special Orders
Due to the nature of custom order jewelry and special orders, there are No Exchanges, No Refunds, No Cancellation and No Merchandise Credits.
Non-custom Merchandise may be returned for Store / Merchandise Credit ONLY provided:
1. Request is made within 30 (thirty) days.
2. Exchange/Credit request is accompanied by all original receipts and documents, including sales incentives and promotions.
3. Merchandise is in new condition.
To start an exchange email us at firstname.lastname@example.org for return authorization and instructions.
Merchandise sold at “Marked Down,” or “Clearance price” is sold as ALL Sales Final. No refunds, No Merchandise Credit and No Exchanges.
Certified Diamond/ Trade Up Policy
When you purchase Certified Diamond from Royal Hawaiian Heritage Jewelry, we will give you full trade up value when you spend at least an additional $2,000 on another Certified Diamond. You need to supply all original purchase documents (receipt, diamond certificate, diamond report) which are subject to verification from a Royal Hawaiian Heritage Jewelry Gemologist.